Terms and Conditions

By accessing or using our services, you agree to comply with these Terms. If you do not agree, do not use our services.

Telehealth Services
We provide psychiatric and mental health care via secure video calls, phone consultations, and other remote methods.

Eligibility
To use our services, you must:

  • Be 18 or older, or have a legal guardian if a minor.

  • Reside in Arizona (where our practitioners are licensed).

  • Have the required technology for video calls or phone consultations.

Account Registration
You may need to create an account on Headway and/or Sondermind and MYIO. You agree to provide accurate, up-to-date information and keep your login details confidential.

Privacy & Confidentiality
We comply with privacy laws (including HIPAA) to protect your health information. See our Privacy Policy for more details.

Telehealth Limitations
Telehealth has limitations, such as:

  • Challenges in some assessments.

  • Inability to provide emergency care (telehealth is not for emergencies).

Patient Responsibilities
You are responsible for:

  • Providing accurate health history.

  • Attending or rescheduling appointments with at least 24 hours' notice.

  • Notifying us of changes to your contact or health information.

Fees and Payment
You agree to pay for services. Fees will be communicated prior to your appointment and payments are processed via Headway.

Insurance & Billing
You are responsible for verifying insurance coverage for telehealth. We are not liable for any insurance claim issues.

Communications
By using our services, you consent to receive communications via phone, email, text, or other approved methods. You may opt out of communications by following the provided instructions on the electronic communication or by contact the practice directly.

Cancellation and No-Show
Please provide at least 24 hours' notice to cancel or reschedule. No-shows may incur charges.

Medical Emergencies
Telehealth is not suitable for emergencies. For crises, call 911, 988, or visit the nearest emergency room.

Limitation of Liability
Our services are provided "as is" and we are not liable for damages, including service interruptions or technical issues.

Intellectual Property
Content on our Website and telehealth platform is owned by Sequoia Mental Wellness PLLC. Unauthorized use is prohibited.

Termination of Services
We may suspend or terminate access if you violate these Terms or engage in harmful conduct.

Governing Law
These Terms are governed by Arizona law. Disputes will be resolved in Arizona courts.

Changes to Terms
We may update these Terms at any time. Changes will be posted with an updated effective date, and continued use means you accept the changes.